Privacy Policy and Cookies
The following page aims to inform the visitor who interacts with the website ("the interested party") regarding the processing of his personal data ("Data") implemented by the data controller Dolce Vita Shop di Yuliya Tramonte Sagl (“Dolce Vita Shop”), in compliance with EU Regulation 2016/679 (“GDPR”) and the Swiss Federal Data Protection Law (“LPD”).
1. Purposes and legal bases of the treatment
The data processing is carried out by Dolce Vita Shop in carrying out its activities. In particular, the Data provided by the interested party will be processed, with IT and non-IT tools, for the following purposes:
- sales management and invoicing;
- shipping and delivery of products;
- customer service;
- promotional campaigns;
- answer to questions that users can send through the contact form.
The criterion of lawfulness of the aforementioned treatments is the following: the treatments are necessary for the execution of a contract of which the interested party is a part or for the execution of pre-contractual measures adopted at the request of the same.
The Data of the interested party may also be processed to fulfill the accounting, tax and legal obligations to which the data controller is subject.
The communication of the Data by the interested party for all the types of treatment listed above is necessary for the conclusion of the contract and in the absence of them the Data Controller will not be able to fulfill the legal or contractual obligations to which he is subject.
The Data of the interested party may be processed, upon request for consent, for marketing purposes. The interested party has the right to withdraw the consent at any time without prejudice to the lawfulness of the treatment based on the consent given before the revocation.
The Data of the interested party may finally be processed through the use of Cookies.
2. Cookie policy of www.dolcevitashop.ch
This document contains information on the technologies that allow this Website to achieve the purposes described below. These technologies allow the Owner to collect and save information (for example through the use of Cookies) or to use resources (for example by running a script) on the User's device when the latter interacts with this Website.
For simplicity, in this document these technologies are briefly defined as "Tracking Tools", unless there is reason to differentiate.
For example, although Cookies can be used in both web and mobile browsers, it would be inappropriate to speak of Cookies in the context of applications for mobile devices, since these are Trackers that require the presence of a browser. For this reason, within this document the term Cookie is used only to specifically indicate that particular type of Tracker.
Some of the purposes for which Tracking Tools are used may also require the User's consent. If consent is given, it can be freely revoked at any time by following the instructions contained in this document.
This Website uses Trackers managed directly by the Owner (commonly called "first-party" Trackers) and Trackers that enable services provided by third parties (commonly called "third-party" Trackers). Unless otherwise specified herein, such third parties have access to their respective Trackers.
Duration and expiry of Cookies and other similar Tracking Tools may vary depending on what is set by the Owner or by each third party provider. Some of them expire at the end of the User's browsing session.
In addition to what is specified in the description of each of the categories below, Users can obtain more detailed and updated information on the duration, as well as any other relevant information - such as the presence of other Trackers - in the privacy policies of the respective third-party providers (via the links made available) or by contacting the Data Controller.
2.1 Activities strictly necessary to ensure the functioning of this Website and the provision of the Service
This Website uses Cookies commonly called "technicians" or other similar Tracking Tools to carry out activities strictly necessary to ensure the functioning or provision of the Service.
2.2 Other activities involving the use of Trackers
2.2.1 Simple interactions and features
This Website uses Tracking Tools to allow simple interactions and activate features that allow Users to access certain resources of the Service and simplify communication with the Owner.
- Interaction with live chat platforms
This type of service allows you to interact with live chat platforms, managed by third parties, directly from the pages of this Website. This allows the User to contact the support service of this Website or this Website to contact the User while browsing his pages.
In the event that an interaction service with live chat platforms is installed, it is possible that, even if the Users do not use the service, the same collects Usage Data relating to the pages in which it is installed. Also, live chat conversations may be recorded.
Tawk.to widget (tawk.to ltd.)
The Tawk.to Widget is an interaction service with the Tawk.to live chat platform, provided by tawk.to ltd.
Personal Data processed: Cookies, Data communicated while using the service and Usage data.
Place of processing: United Kingdom – Privacy Policy.
2.2.2 Improved experience
This Website uses Trackers to provide a personalized user experience, allowing better management of personal settings and interaction with external networks and platforms.
- Viewing content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this website and to interact with them.
This type of service could still collect data on web traffic relating to the pages where the service is installed, even when users do not use it.
Google Maps widget
Google Maps is a map visualization service managed by Google LLC or by Google Ireland Limited, depending on the location in which this Website is used, which allows this Website to integrate such contents within its pages.
Personal Data processed: Cookies and Usage Data.
Place of processing: United States – Privacy Policy; Ireland - Privacy Policy.
2.2.3 Measurement
This Website uses Tracking Tools to measure traffic and analyze User behavior with the aim of improving the Service.
- Anonymous statistics services
The services in this section allow the Owner to process and manage statistics anonymously thanks to the use of first-party Tracking Tools.
Google Analytics with anonymized IP
Google Analytics is a web analytics service provided by Google LLC or by Google Ireland Limited, depending on the location this Website is accessed from, ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualize and personalize the ads of its advertising network.
This integration of Google Analytics makes your IP address anonymous. The anonymization works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries adhering to the agreement on the European Economic Area. Only in exceptional cases will the IP address be sent to a Google server and shortened within the United States.
Personal Data processed: Cookies and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
- Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behaviour.
Google Analytics
Google Analytics is a web analytics service provided by Google LLC or by Google Ireland Limited, depending on the location this Website is accessed from, ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualize and personalize the ads of its advertising network.
Personal Data processed: Usage Data and Tracking Tool.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
- Content and functionality performance testing (A/B testing)
The services contained in this section allow the Data Controller to track and analyze the response from the User, in terms of traffic or behaviour, in relation to changes to the structure, text or any other component of this Website .
Google Optimize
Google Optimize is an A/B testing service provided by Google LLC or by Google Ireland Limited, depending on the location this Website is accessed from, ("Google"). Google may use the Personal Data to contextualize and personalize the ads of its advertising network.
Personal Data processed: Usage Data and Tracking Tool.
Place of processing: United States – Privacy Policy; Ireland - Privacy Policy.
Google Optimize 360
Google Optimize 360 is an A/B testing service provided by Google LLC or by Google Ireland Limited, depending on the location this Website is accessed from, ("Google"). This service allows the Owner to target groups of Users based on their past use of this Website. Users who disable tracking by Google Analytics will not be included in the experiments created within Google Optimize 360. Google may use Personal Data to contextualize and personalize the advertisements of its advertising network.
Personal Data processed: Usage Data and Tracking Tool.
Place of processing: United States – Privacy Policy; Ireland - Privacy Policy.
2.2.4 Targeting and Advertising
This Website uses Trackers to deliver personalized commercial content based on User behavior and to manage, disseminate and track advertisements.
Some of the services used by the Owner adhere to the IAB Transparency and Consent Framework (https://iabeurope.eu/transparency-consent-framework/), an initiative that promotes responsible data processing practices in the digital advertising sector and ensures Users greater transparency and control over the use of their data for advertising tracking purposes. Users can express their preferences regarding advertising services at any time by accessing the advertising tracking settings panel directly from the cookie information or through the appropriate link on this Website.
This Website adheres to the IAB Transparency and Consent Framework and complies with the related Specifications and Policies. This Website uses iubenda (identification number 123) as consent management software (“Consent Management Platform”).
- Advertising
This type of service allows the User's Data to be used for commercial communication purposes. These communications are shown on this Website in the form of banners and other forms of advertising, also in relation to the interests of the User.
This does not mean that all Personal Data is used for this purpose. Data and conditions of use are set out below.
Some of the services listed below may use Tracking Tools to identify Users or they may use the behavioral retargeting technique, i.e. displaying personalized advertisements based on the User's interests and behaviour, including those detected outside this Website. For more information on this, we suggest you check the privacy policies of the respective services.
In addition to the opt-out features offered by the services listed below, the User can opt-out by visiting the opt-out page of the Network Advertising Initiative.
Users may also choose not to participate in certain advertising features through the corresponding device configuration options, such as the mobile device advertising configuration options or the generic advertising configuration.
Welect (Welect GmbH)
Welect is an advertising service provided by Welect GmbH.
Personal Data processed: Usage Data and Tracking Tool.
Place of processing: Germany – Privacy Policy.
2.3 How to manage preferences and give or withdraw consent
There are various ways to manage preferences relating to Trackers and to give or withdraw consent, where necessary:
- Users can manage Tracker preferences directly through their device settings - for example, they can prevent the use or storage of Trackers.
- In addition, whenever the use of Tracking Tools depends on consent, the User can give or withdraw this consent by setting their preferences in the cookie information or by updating these preferences via the tracking settings widget, if present.
- Thanks to specific browser or device functions, it is also possible to remove previously saved Trackers.
- Other Trackers present in the browser's local memory can be removed by deleting the browsing history.
- As regards third-party Tracking Tools, Users can manage preferences and revoke consent by visiting the relevant opt-out link (if available), using the tools described in the third party's privacy policy or by contacting them directly.
2.3.1 Locate the Tracker settings
Users can, for example, find information on how to manage Cookies in some of the most popular browsers at the following addresses:
- Google Chrome (https://support.google.com/chrome/answer/95647?hl=it&p=cpn_cookies)
- Mozilla Firefox (https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie)
- Apple Safari (https://support.apple.com/it-it/guide/safari/manage-cookies-and-website-data-sfri11471/)
- Microsoft Internet Explorer (http://windows.microsoft.com/it-it/windows-vista/block-or-allow-cookies)
- Microsoft Edge (https://support.microsoft.com/it-it/help/4027947)
- Brave (https://support.brave.com/hc/articles/360022806212-How-do-I-use-Shields-while-browsing)
- Opera (https://help.opera.com/latest/web-preferences/#cookies)
Users can also manage some Trackers for mobile applications by disabling them through the appropriate device settings, such as the mobile advertising settings or general tracking settings (Users can consult the device settings to identify the relevant one). .
2.3.2 Advertising industry initiatives for consent management
Without prejudice to the foregoing, Users are informed of the possibility of using the information on YourOnlineChoices (EU) (http://www.youronlinechoices.eu/), Network Advertising Initiative (USA) (https://www.networkadvertising.org /understanding-digital-advertising) and Digital Advertising Alliance (USA) (https://www.aboutads.info/consumers/), DAAC (Canada) (https://youradchoices.ca/understanding-online-advertising/), DDAI (Japan) (http://www.ddai.info/optout) or other similar services. With these services it is possible to manage the tracking preferences of most of the advertising tools. The Owner therefore advises Users to use these resources in addition to the information provided in this document.
The Digital Advertising Alliance also provides an application called AppChoices that helps Users control behavioral advertising on mobile applications.
Since the use of third-party Trackers on this Website cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. To obtain complete information, Users are kindly invited to consult the privacy policy of the respective third-party services listed in this document.
Given the objective complexity of identifying tracking technologies, Users are invited to contact the Owner should they wish to receive further information regarding the use of such technologies on this Website.
3. Data Retention Period
The Data collected in carrying out the processing operations necessary to fulfill the contractual, pre-contractual or legal obligations will be kept for a period not exceeding that required by the applicable laws regarding the conservation of information of accounting and commercial relevance.
Data processed in the context of marketing activities will be kept for 36 months from the date of collection of consent.
For the duration of the processing of data collected through the use of cookies, please refer to paragraph 2 of this document.
4. Recipients of the Data
The Data will be processed, within the limits of what is necessary, by authorized personnel, adequately educated and trained by the Data Controller as well as by the personnel of third parties who provide services to the Data Controller and carry out Data processing on behalf and on the latter's instruction as data processors . Without prejudice to communications made in fulfillment of legal and contractual obligations, all Data collected and processed may be communicated exclusively for the purposes specified above to the following categories of recipients:
- consultants and freelancers also in associated form;
- shippers and couriers;
- providers of administrative and accounting services;
- IT support companies and hosting companies;
- companies that offer website management and maintenance services;
- authorities and public bodies to which the communication of the Data is mandatory.
More generally, in carrying out their ordinary company activities, the Data may be communicated to subjects who carry out control, revision and certification activities of the activities carried out by the Data Controller, consultants and freelancers in the context of tax, judicial and other assistance services. case of corporate operations for which it is necessary to evaluate corporate assets, public bodies and administrations, as well as subjects legitimated by law to receive such information, national or international judicial authorities and other public authorities, for the purposes connected to the fulfillment of legal obligations , or for the fulfillment of the obligations assumed and arising from the contractual relationship, including the need for defense in court.
5. Transfer of Personal Data
If the interested party is resident in the territory of the European Union, his Data will be transferred and processed in Switzerland according to methods compliant with the GDPR, in compliance with article 45 ("Transfer on the basis of an adequacy decision").
If the data controller were to transfer the Data of the interested party outside the European Union, the transfer will take place in a manner compliant with the GDPR. In particular, the Data would be transferred exclusively to countries deemed "adequate" by the European Commission (art.45), to data controllers adhering to the "Privacy Shield" or with which Dolce Vita Shop has signed specific agreements, including the "Contractual clauses standards” provided for by the GDPR (art.46).
6. Rights of the interested party
The interested party may exercise the rights provided for by the GDPR (articles 15-22) and by the LPD (articles 4,5,8,12 and 15) indicated below:
- receive confirmation of the existence of the Data and access their content (right of access);
- update, modify and/or correct the Data (right to rectification);
- request the cancellation or limitation of the processing of Data processed in violation of the law including those whose retention is unnecessary in relation to the purposes for which the Data were collected or otherwise processed (right to be forgotten and right to limitation);
- oppose the treatment (right of opposition);
- propose a complaint to the competent Supervisory Authority;
- receive an electronic copy of the Data concerning him as an interested party, when such Data have been returned in the context of the contract and request that such Data be transmitted to another data controller (right to data portability).
7. Data controller
Company name: Yuliya Tramonte's Dolce Vita Shop
Address: Via Antonio Riva 3A, CH-6900 Lugano (Switzerland)
Telephone: (+41) 07 6 76 00 55 7
Email: info@dolcevitashop.ch
8. Change to the privacy policy
Dolce Vita Shop reserves the right to modify this privacy policy at any time. The date of the last update of the information is as follows: 01/07/2021