Refund Policy
1. FLAWS OR DEFECTS IN THE PRODUCTS
Any defects must be reported immediately upon arrival of the goods. Otherwise the goods are considered accepted by the customer and in perfect condition. Any hidden defects that may be present must be reported to Customer Service as soon as they are discovered and in any case no later than 8 days from collection or receipt of the goods.
If the complaint is justified, the purchase price will be refunded to the customer. The type of refund of the purchase price depends on the chosen payment method. For certain means of payment, the customer receives the amount due in the form of a gift card. This solution applies in the event that it is not possible to make a refund with the selected payment method or a reversal on it.
Dolce Vita Shop responsibly takes care of the storage and conservation of its products, however it is not responsible or liable for the state and condition of the products.
2. MODIFICATION AND CANCELLATION OF ORDERS
Changing an order is only possible until the customer has completed the ordering process by clicking on the confirmation button «Send order». If the customer has clicked on the confirmation button and thus sent his offer to the Dolce Vita Shop, it is no longer possible to change the order.
The customer can cancel orders confirmed by Dolce Vita Shop up to 36 hours before the delivery date. The 36 hours are valid if they fall entirely within working days.
To cancel the order, the customer must contact Customer Service. Customer Service can be contacted via the following telephone number (+41) 079 930 25 82 .
The cancellation is only valid if it is confirmed by Customer Service. The order can only be canceled during the opening hours of the Customer Service: from Monday to Friday from 8:00 to 20:00.
Dolce Vita Shop reserves the right to cancel orders. In this case, the customer will receive notification by e-mail even before the delivery of the goods.
3. CUSTOMER SERVICE AND COMPLAINTS
The Customer Service provides information and lends its support in case of questions, problems or complaints related to the performance of the online store. Customer Service can be contacted at the following address
Dolce Vita Shop
Customer care
Via Valletta 3
6900 Lugano
Telephone: (+41) 079 930 25 82